London’s Air Ambulance Charity first adopted TrustFlight’s Centrik 5 platform in 2023 after peer recommendations from fellow HEMS operators, deploying it as the core of its safety management system. In May 2025, the charity expanded its subscription to include UK Continuing Airworthiness Regulations. The adoption of Smart Documents and Smart Regulations marks the third expansion of the partnership in under three years and follows a demonstration at the annual TrustFlight Forum that prompted the operator to explore the platform’s AI-powered compliance capabilities.

HEMS providers face the compliance burden of multiple overlapping regulatory frameworks, demanding operational tempos, and clinical teams that cannot afford to be slowed by administrative complexity. By adopting Smart Documents and Smart Regulations, London’s Air Ambulance has moved from a strong safety management foundation to a fully connected compliance ecosystem, where documentation, regulation, and safety data are unified in a single platform.

Smart Documents transforms how London’s Air Ambulance creates, validates, and distributes its documentation across the organisation. It combines an integrated AI assistant to accelerate content creation using both regulatory and organisational context, streamlines review and approval workflows through automated routing, and ensures regulatory requirements are linked directly to relevant content sections for full traceability across departments. Critically for a HEMS operator, findings and actions raised in Centrik 5 can be traced directly to the relevant procedures and manuals, creating a closed loop between safety management and documentation that ensures safety intelligence drives continuous improvement.

“We hold ourselves to the highest standards in everything we do, both clinically and operationally,” said Jay Young, Safety and Compliance Manager at London’s Air Ambulance. “Smart Documents gives us the tools to manage our documentation with greater precision and efficiency, so our teams spend less time navigating administrative complexity and more time focused on the mission.”

Alongside Smart Documents, London’s Air Ambulance has also adopted Smart Regulations, TrustFlight’s agentic AI compliance engine. With real-time access to more than 120 international aviation regulatory frameworks, continuous amendment tracking, and specialist AI agents that deliver accurate, referenced analysis, Smart Regulations ensures regulatory changes are identified, assessed, and acted upon as they happen. For special missions operators managing complex frameworks across HEMS, CAT, and national authority requirements, continuous regulatory intelligence is no longer optional.

“London’s Air Ambulance Charity is one of the most respected air medical operators in the UK, serving over 10 million Londoners,” said Karl Steeves, CEO at TrustFlight. “They came to us through word of mouth from fellow operators, expanded their Centrik deployment, and are now among the first HEMS operators to adopt our Smart Suite products. That progression reflects exactly how we believe aviation safety should evolve: from a strong foundation of proven safety management to AI-powered compliance intelligence, all connected in a single platform.”

Together, Smart Documents and Smart Regulations are core components of TrustFlight’s connected compliance ecosystem. With their adoption, London’s Air Ambulance now operates on a fully integrated Safety Intelligence Platform where safety management, documentation, and regulatory compliance function as one connected system. TrustFlight is the only partner in aviation that brings this level of integration together, closing the gaps where risk accumulates.

About London’s Air Ambulance Charity
London’s Air Ambulance Charity delivers an advanced trauma team to London’s most seriously injured patients. Using a helicopter from 08:00 to sunset, and rapid response cars at night or in adverse weather, the charity brings the hospital to the patient when time is critical.

About TrustFlight
TrustFlight is the Aerospace Safety Intelligence Platform, integrating safety and security technology, training and consulting, and emergency preparedness and response into a single connected ecosystem. Serving more than 200,000 users across 1,600+ organisations in 120 countries, TrustFlight delivers operational intelligence and the expertise to act on it. The platform combines SaaS workflow automation, AI-driven regulatory intelligence, and 24/7 emergency response to support airports, operators, MROs, OEMs, and regulators. TrustFlight helps aviation organisations close critical gaps between disconnected tools and providers, where risk can accumulate. To learn more, visit trustflight.com or follow TrustFlight on LinkedIn and X.

Media Inquiries
Reuben Mann
Senior Director of Marketing
TrustFlight
reuben.mann@trustflight.com
+1 778 818 0180

Emma Ryan
Marketing Coordinator
TrustFlight
emma.ryan@trustflight.com

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Redstar Aviation, which provides air ambulance, medical escort, offshore oil and gas, and air taxi services, as well as MRO, CAMO, Part-147, and Part-21 services, has a long-standing reputation of excellence in safety and compliance. Redstar Aviation will leverage the full Centrik suite which includes safety, risk, compliance, training, forms, equipment, document, as well as its workflow modules, to enable enterprise-wide automation of critical tasks related to safety and quality management.

“Redstar Aviation deeply values safety and operational excellence,” said Yusuf Cizdan, Compliance Monitoring and SMS Manager, Redstar Aviation. “When evaluating ways to improve our internal processes, Centrik stood out as the ideal platform for us. TrustFlight, as subject matter experts, understand our commitment to scaling operations safely and efficiently—we’re excited to leverage their industry-leading software.”

Centrik provides a complete picture into an organisation’s operational profile. It removes costly, outdated paper-based processes and procedures for fleet operators, MROs, regulators, and airports around the world. Centrik is the world’s only all-in-one safety and quality management system for every element of successful maintenance and flight operations departments.

“We are pleased to see Redstar Aviation commit to TrustFlight’s Centrik for its SMS and QMS requirements,” said Karl Steeves, Director, TrustFlight. “Redstar Aviation is well-regarded as a leader in air medical services, and we look forward to supporting them and their growth in a safe, scalable manner.”

TrustFlight’s suite of solutions enable fully-digital workflows for crew and maintenance personnel by automating vital information to greatly enhanced speed and accuracy while reducing the man-hours required. In addition to TrustFlight’s Centrik SMS and QMS solution, the firm also offers Electronic Tech Log, MEL Manager, and Reliability Analytics software that seamlessly integrate for a unified user experience leading to accurate, actionable decision-making across the enterprise.

To learn more about TrustFlight’s ecosystem of digital solutions and services, please visit www.trustflight.com.

About TrustFlight

TrustFlight is a digital technology innovator focused on the aviation industry. The company’s best- in-class digital tools and services provide new levels of safety, efficiency and insight to everyone involved in the operation and maintenance of aircraft. TrustFlight boasts a suite of digital solutions. Electronic Tech Log automates flight data entry, scheduling, and maintenance recording. Centrik offers managers a 360-degree view of company operations. MEL Manager serves to digitise and manage minimum equipment lists. Originally founded by two commercial pilots, TrustFlight has grown to become a global firm supporting a wide variety of airlines, airports, maintenance providers and regulators. To learn more, visit www.trustflight.com, and follow @TrustFlight on Linkedin.

About Redstar Aviation

An outstanding aero-medical company with a rich history, Redstar Aviation operates an extensive dedicated fleet – consisting of five Learjet 45 XRs alongside three Bombardier Challenger 605s as well as five Leonardo AW139s – out of Istanbul, Türkiye. With a combination of a multilingual alarm centre, powered by a hand-picked staff of qualified skilled medical doctors, and operational & technical experts, Redstar Aviation clearly demonstrates that its commitment to the highest standards in aviation medicine are unparalleled in the industry. Redstar operates worldwide, including war-torn & conflict zones, and is equipped with the latest state-of-the art equipment. To learn more, visit www.redstar.com.tr.

For Media Inquiries

Reuben Mann

Reuben.mann@trustflight.com

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