Established in 2005, HeliDubai provides premium helicopter services across the UAE, including private and business charter flights, aerial filming and photography, and a range of sightseeing tours. Based near Dubai International Airport, HeliDubai operates a fleet of five Airbus H125 helicopters serving high-value travelers, hotels, and agents seeking exceptional aerial experiences.

HeliDubai’s decision to adopt Centrik 5 builds on the existing use of the platform within its sister company, Dubai Air Wing, which already leverages Centrik 5 to manage safety, quality, and risk. By extending the same digital backbone across both organizations, HeliDubai intends to use Centrik 5 to support harmonised oversight, shared best practices, and a unified approach to safety management.

At HeliDubai, the mission is to deliver safe, reliable helicopter tours across Dubai’s unique and demanding operating environment, with safety as the foundation of every passenger flight. The implementation of Centrik 5 will support the continued development of their SMS/QMS, enhancing real-time risk management, and demonstrating a proactive commitment to passenger safety, security, and regulatory compliance.

Centrik 5 will enable key personnel to deploy configurable audit templates, automate follow-up actions, and maintain full traceability across safety, training and maintenance. In addition, the organisation will be enabled to derive meaningful safety intelligence and proactive compliance through narrative trend detection, heatmaps of recurring hazards, and event frequency across tour profiles.

In addition to Centrik 5, HeliDubai is utilising TrustFlight’s Baines Simmons division for advanced document authoring and manual revision services to support the review, authoring and controlled publication of operational manuals. Baines Simmons’ document authoring and manual revision service simplifies the complex process of manual updates, from authoring and formatting through to controlled distribution, ensuring a seamless and auditable approach to safety and compliance documentation.

“TrustFlight’s role as an innovative, reliable software and service provider is to equip specialist operators like HeliDubai with advanced safety systems and expert services needed to enhance operational efficiency and risk reduction,” said Karl Steeves, CEO at TrustFlight. “By combining Centrik 5 with expert document authoring, we are helping the aerospace industry create a robust, data-driven, digital-first safety management foundation that supports their growth and reinforces regulatory confidence.”

To learn more about TrustFlight’s next-generation aviation safety and compliance solutions, visit www.trustflight.com. To learn more about Baines Simmons training, consultancy, and document authoring solutions, visit www.bainessimmons.com.

About TrustFlight

TrustFlight is an end-to-end safety solutions provider dedicated to digitally transforming the aerospace and aviation industry by enhancing safety, improving operational efficiencies, and driving reliability. Serving 1,600+ customers across 120+ countries, TrustFlight provides certified training, leading-edge software and systems, emergency response, and expert services to every segment of aviation including airports, operators, MROs, regulators, and more. Its robust software and solutions portfolio include powerful SaaS workflow automation platforms, groundbreaking agentic AI technologies and comprehensive cybersecurity solutions. TrustFlight partners with established stakeholders in the aviation industry to drive innovation and set new standards of excellence. To learn more, visit trustflight.com or follow TrustFlight on LinkedIn and X.

About Baines Simmons
Baines Simmons, part of TrustFlight, is a specialised provider of consultancy and training in aviation regulations, risk, compliance, and safety management to civil and defence organisations around the world. Baines Simmons offers a broad portfolio of aviation safety training, focusing on effecting positive change in both individuals and organisations through its proprietary airworthiness products and services. Baines Simmons also offers consultancy and managed services to assist aerospace entities at all levels of maturity to achieve compliance and improve safety performance standards. To learn more, visit bainessimmons.com or follow Baines Simmons on LinkedIn.

About HeliDubai

Established in 2005, HeliDubai is a leading helicopter services company providing luxury helicopter flights across the United Arab Emirates. Based near Dubai International Airport and within a 20-minute flight range from most points in the city, HeliDubai offers chartered helicopter services for private and business clients, as well as specialized aerial filming and photography. From its Dubai Police Academy location, HeliDubai also operates a range of sightseeing tours that showcase Dubai’s iconic skyline and historical sites. The company operates a fleet of 5 helicopters dedicated to delivering safe, memorable, and high-quality aerial experiences.

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Reuben Mann
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Centrik 5 is part of TrustFlight’s complete, end-to-end aerospace safety platform, which combines technology, training, and emergency response capabilities to help operators strengthen safety performance across key operational roles and safety frameworks. With this selection, Bristow expands its partnership with TrustFlight, building on its existing use of TrustFlight’s training and consultancy services delivered through its Baines Simmons division. Bristow’s selection specifically advances its safety reporting, risk, and compliance modernisation efforts through its many demanding operational environments.

“Establishing consistent global standards for safety, compliance, and HSE requires the right systems to support how our teams operate in real life,” said Russell Gould, Chief Safety Officer, Bristow. “Centrik 5 gives us an intuitive and scalable platform for safety reporting, clear risk visibility, and increased engagement across departments.”

Centrik 5 will support Bristow by connecting frontline reporting and compliance activity and supporting multi-hazard, multi-consequence risk assessments that can be linked to Safety Management System (SMS) reports and compliance findings. Centrik 5 will bring safety, risk, and compliance into an integrated environment that supports fast access for distributed teams, strengthening oversight and operational responsiveness.

“Bristow operates in some of the most demanding flight environments in the world, and a high-performance safety system must make it easier for teams to report, respond, and continuously improve,” said Karl Steeves, CEO, TrustFlight. “We’re proud to support Bristow as they focus on safety leadership across their global operations and we value the broader relationship built through our Baines Simmons training programs that help operators elevate safety performance.”

For more information about TrustFlight’s end-to-end safety platform and next-generation aviation compliance solutions, visit www.trustflight.com.

About TrustFlight

TrustFlight is an end-to-end safety solutions provider dedicated to digitally transforming the aerospace and aviation industry by enhancing safety, improving operational efficiencies, and driving reliability. Serving 1,600+ customers across 120+ countries, TrustFlight provides certified training, leading-edge software and systems, emergency response, and expert services to every segment of aviation including airports, operators, MROs, regulators, and more. Its robust software and solutions portfolio include powerful SaaS workflow automation platforms, groundbreaking agentic AI technologies and comprehensive cybersecurity solutions, as well as expert aviation consulting, CAMO and Document Publishing services. TrustFlight partners with established stakeholders in the aviation industry to drive innovation and set new standards of excellence. To learn more, visit trustflight.com or follow TrustFlight on LinkedIn and X.

Media Inquiries

Reuben Mann
Senior Director of Marketing, TrustFlight
reuben.mann@trustflight.com
+1 778 818 0180

Emma Ryan
Marketing Coordinator, TrustFlight
emma.ryan@trustflight.com

The post Bristow Selects TrustFlight’s Centrik 5 Group-Wide to Modernise Global Safety Reporting, Risk Oversight, and Compliance appeared first on TrustFlight.

 The mission-critical environment that Redstar operates demands unique safety dynamics that change the approach to digitising operations. Redstar’s pilots, engineers, medical teams, and operation crews work within tightly choreographed processes so that patient care, aircraft safety, and regulatory compliance are the most important factors when carrying out missions. As the company grew and missions became more complex, it required a digital foundation that was dynamic, scalable, and reliable.

The Challenge
Before Centrik, safety and quality processes were constrained by paper workflows, email chains, and manual follow-ups. Critical documents lived in disparate folders with uneven version control, and change decisions were captured in meeting notes that were difficult to trace back to specific procedures. Training records were complete, but scattered, making it time-consuming to reconcile currency, expiries, and role-based approvals.

The distinctive profile of flight operations magnified these issues. There was no structured way to capture and reuse mission-specific intelligence. Connectivity gaps in remote areas delayed reporting and compliance tasks until crews returned, which blunted the speed of feedback. Events, findings, and maintenance data were not fully integrated into the register, which made it challenging to develop an evolving picture of exposure as missions, weather, and environments shifted. As operations scaled, managers spent more time chasing status updates, and audit readiness depended on ad hoc evidence gathering rather than a single source of truth.

The Solution
Redstar Aviation began its digital transformation with Centrik Version 4, consolidating core activities into a single operational system. Building on that foundation, the organization upgraded to Centrik Version 5 several months later, unlocking enhanced automation and tighter integration with its scheduling and operations platform. As users were onboarded, they benefited from a unified dashboard highlighting tasks relevant to their roles, with sequenced guidance and embedded controls. Procedural change no longer meant circulating a PDF; it became an executable workflow with defined steps and pre-populated checklists.

The Safety and Risk modules now house dynamic libraries and mission-specific risk assessment templates aligned to operations. Crews select the appropriate mission profile and capture operational considerations and mitigations that persist across similar missions, building a living memory for recurrent risk. Offline-first mobile apps on tablets and phones allow safety reports, training signoffs, and workflow steps to be completed on remote pads, vessels, or mountain landing zones, with data syncing automatically when connectivity returns. Reports, audit findings, and maintenance events are linked directly to the register, closing the loop between front-line events and the wider operational picture so exposure can be tracked as conditions evolve.

Leadership and operational teams share the same real-time dashboards for documents, training, and workflow progress, and teams can submit information or view relevant materials in the same SMS/QMS environment rather than operating on parallel tracks.

Results and Impact
Centrik replaced fragmented routines with a unified platform for strengthened safety and quality processes. Digital approval flows gave way to auditable checkpoints, and static documents became executable guidance that crews can follow in the field, even when offline. By linking operational reports, audits, and maintenance events to the register, Redstar Aviation gained a live, mission-sensitive picture of exposure, with heatmaps and narrative trend detection illuminating where mitigations are working and where new controls are needed. Culturally, leadership’s transparent advocacy of Centrik encouraged organisation-wide adoption to build a culture of strengthened safety and enhanced compliance.

The shift to paperless operations reduced cost and error while creating the conditions for continuous improvement. Governance forums now operate on live operational data, making evidence-based decisions that flow directly into the workflows people execute every day.

What makes this relevant for Special Mission operators
For special mission operators, Redstar Aviation’s experience demonstrates how a single, unified system can connect aircrews, engineers, and mission support teams in real time, even when missions take them into remote environments. By turning paper procedures into executable, auditable workflows, special mission organizations can scale complex operations, show compliance to multiple regulators and customers, and continuously improve performance without compromising mission readiness.

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The JOSCAR-accredited management solution will be used to measure and monitor all elements of its operations, including safety reporting, risk management, training and equipment maintenance. It will enable auditing and demonstrate regulatory compliance to the Maritime and Coastguard Agency (MCA) in real-time and compliance with future codes of conduct and regulations regarding the use of maritime autonomous systems.

Thales selected Centrik for its unique pedigree in manned and unmanned air and maritime operations. Centrik’s development team have drawn on that expertise to rapidly develop a system configured to Thales’ complex requirements.

John Hunnibell, Maritime Autonomous Systems Operations Manager at Thales, says: “We are pushing the boundaries of maritime autonomy but safety is paramount in everything that we do. We needed a system that was reliable and proven and Centrik was uniquely positioned to deliver it and keep apace with our ambitious programme.

“We are at the cutting edge of MAS; Centrik’s heritage, plus its adaptability, means we have a system that exceeds the demands of our auditors and regulators, including the MCA from day one.”

Originally designed for the highly-regulated civil aviation sector, Centrik provides a powerful yet intuitive management package, with real-time monitoring across all business divisions.

Former Royal Navy Commander David Hunkin OBE, Head of Maritime at Centrik, says: “Maritime autonomy is an exciting new industry sector and we bring a wealth of expertise to its management. Centrik is used extensively in both the maritime and unmanned aviation markets and I am familiar with many of its challenges having been involved in the Navy’s early work in autonomy. We very much look forward to working with Thales as they lead the future of MAS.”

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