The mission-critical environment that Redstar operates demands unique safety dynamics that change the approach to digitising operations. Redstar’s pilots, engineers, medical teams, and operation crews work within tightly choreographed processes so that patient care, aircraft safety, and regulatory compliance are the most important factors when carrying out missions. As the company grew and missions became more complex, it required a digital foundation that was dynamic, scalable, and reliable.

The Challenge
Before Centrik, safety and quality processes were constrained by paper workflows, email chains, and manual follow-ups. Critical documents lived in disparate folders with uneven version control, and change decisions were captured in meeting notes that were difficult to trace back to specific procedures. Training records were complete, but scattered, making it time-consuming to reconcile currency, expiries, and role-based approvals.

The distinctive profile of flight operations magnified these issues. There was no structured way to capture and reuse mission-specific intelligence. Connectivity gaps in remote areas delayed reporting and compliance tasks until crews returned, which blunted the speed of feedback. Events, findings, and maintenance data were not fully integrated into the register, which made it challenging to develop an evolving picture of exposure as missions, weather, and environments shifted. As operations scaled, managers spent more time chasing status updates, and audit readiness depended on ad hoc evidence gathering rather than a single source of truth.

The Solution
Redstar Aviation began its digital transformation with Centrik Version 4, consolidating core activities into a single operational system. Building on that foundation, the organization upgraded to Centrik Version 5 several months later, unlocking enhanced automation and tighter integration with its scheduling and operations platform. As users were onboarded, they benefited from a unified dashboard highlighting tasks relevant to their roles, with sequenced guidance and embedded controls. Procedural change no longer meant circulating a PDF; it became an executable workflow with defined steps and pre-populated checklists.

The Safety and Risk modules now house dynamic libraries and mission-specific risk assessment templates aligned to operations. Crews select the appropriate mission profile and capture operational considerations and mitigations that persist across similar missions, building a living memory for recurrent risk. Offline-first mobile apps on tablets and phones allow safety reports, training signoffs, and workflow steps to be completed on remote pads, vessels, or mountain landing zones, with data syncing automatically when connectivity returns. Reports, audit findings, and maintenance events are linked directly to the register, closing the loop between front-line events and the wider operational picture so exposure can be tracked as conditions evolve.

Leadership and operational teams share the same real-time dashboards for documents, training, and workflow progress, and teams can submit information or view relevant materials in the same SMS/QMS environment rather than operating on parallel tracks.

Results and Impact
Centrik replaced fragmented routines with a unified platform for strengthened safety and quality processes. Digital approval flows gave way to auditable checkpoints, and static documents became executable guidance that crews can follow in the field, even when offline. By linking operational reports, audits, and maintenance events to the register, Redstar Aviation gained a live, mission-sensitive picture of exposure, with heatmaps and narrative trend detection illuminating where mitigations are working and where new controls are needed. Culturally, leadership’s transparent advocacy of Centrik encouraged organisation-wide adoption to build a culture of strengthened safety and enhanced compliance.

The shift to paperless operations reduced cost and error while creating the conditions for continuous improvement. Governance forums now operate on live operational data, making evidence-based decisions that flow directly into the workflows people execute every day.

What makes this relevant for Special Mission operators
For special mission operators, Redstar Aviation’s experience demonstrates how a single, unified system can connect aircrews, engineers, and mission support teams in real time, even when missions take them into remote environments. By turning paper procedures into executable, auditable workflows, special mission organizations can scale complex operations, show compliance to multiple regulators and customers, and continuously improve performance without compromising mission readiness.

The post Redstar Aviation – Strengthening Critical Air Ambulance and Off-shore Operations with Centrik appeared first on TrustFlight.

The airline operates under EASA oversight and maintains a set of approvals and external oversight frameworks appropriate to global charter and wet-lease flying (including IOSA registration and FAA Part 129 operations specifications). As Fly2Sky’s operational footprint grew in both scale and complexity, it became essential to strengthen how safety and compliance evidence was recorded, linked and presented.

The Challenge
Before Centrik became the backbone of the management system, Fly2Sky’s safety and compliance activities were spread across a patchwork of tools, email threads and legacy structures. Audit preparation and follow-up depended heavily on manual consolidation, while document management and training records lived in multiple repositories, creating a recurring risk: important evidence existed but was difficult to retrieve quickly and consistently during audits and customer due diligence.

Early Centrik adoption did not immediately deliver the full step-change it was capable of. Without a clearly defined structure, taxonomy and ownership model, different teams interpreted modules in different ways and Fly2Sky still lacked a single, authoritative source of truth. As regulatory and customer expectations continued to increase, Fly2Sky recognised that its existing approach would not scale. The decision was made to re-baseline how Centrik was used, turning it from a set of modules into an end-to-end operating model.

Why Now?
When Fly2Sky revisited its processes, Centrik’s breadth of functionality emerged as a necessity rather than a nice-to-have. Instead of deploying a point solution for audits or an SMS-only tool, Fly2Sky aligned its Safety Management and Compliance Management (SMS/QMS) processes across Centrik’s integrated modules: Documents, Safety, Risk, Compliance, Workflows, Training and Meetings. Equally important to Fly2Sky was interoperability with operational systems. Centrik’s integration with Leon (Fly2Sky’s operations and scheduling platform) helped safety and compliance oversight sit alongside day-to-day flight operations, supporting a cohesive digital ecosystem rather than siloed data sets.

Implementation Approach
To support the transformation, TrustFlight conducted on-site workshops and deep-dive reviews with Fly2Sky stakeholders. This working style allowed both teams to unpack legacy structures, clarify best-practices  and map Fly2Sky’s safety, compliance, training and operational functions onto Centrik’s module framework.

1. Resetting the foundations: governance, structure, and “single source of truth”
   A key early step was agreeing the system architecture: what lives in Centrik, what metadata is required and who owns each part of the process. Fly2Sky aligned responsibilities across Safety, Compliance, Flight Operations, Ground Operations, Training and IOCC so that workflows and dashboards reflected real accountability.
2. Documents: controlled manuals, procedures, and forms, distributed with traceability
   The Documents module was configured as the authoritative home for controlled documentation (manuals, procedures and forms). Revision workflows, approval steps, distribution lists and revision histories were standardised so that crews and ground teams always reference current procedures. This reduced the operational risk of outdated guidance and improved audit readiness by making evidence easier to retrieve and prove.
3. Safety + Risk: linking reports, investigations, risk assessments and actions
   Safety reporting and investigations were aligned with the Risk module so that hazards, investigations and multi-consequence risk assessments could be linked to findings and corrective actions. This allowed Fly2Sky to move from “separate registers” to a connected view of operational risk across routes, stations, aircraft and operational contexts. Actions could be assigned, tracked and closed with consistent records and evidence.
4. Compliance: one environment for planning, execution, findings and CAPA
   The Compliance module was structured around Fly2Sky’s external obligations and internal oversight needs (e.g., EASA oversight, IOSA standards and customer audit expectations). Audit programmes could be scheduled, checklists maintained, findings captured and corrective actions tracked in the same environment. The result was a more predictable “audit rhythm” and clearer visibility of open items and due dates.
5. Workflows + Meetings + Training: standardising repeatable work
   Centrik workflows were introduced to standardise repeatable processes such as management-of-change, corrective action workflows, risk review cycles and meeting action tracking. The Meetings module helped formalise safety and compliance governance forums, ensuring minutes, actions and evidence are consistently recorded. Training records and compliance-linked competence evidence could be maintained alongside safety and audit data, strengthening the integrity of management system evidence.

Results and Impact
Today, Fly2Sky says it is “difficult to imagine operating without Centrik.” By consolidating safety reporting, risk, compliance and controlled documentation into a single, structured platform, the airline has reduced manual audit preparation, improved document control and traceability, and strengthened the linkage between occurrences, investigations, risk assessments and corrective actions. Governance is more consistent through standardised workflows and Meetings, while dashboards provide leadership with a single, up-to-date source of truth on oversight evidence. The return on investment is clear in time saved, reduced administrative overhead and higher-quality decision-making.

Building on this success, Fly2Sky is now in the process of expanding its use of Centrik to Mx Technic, its contracted maintenance organization, and Avora Training Academy, with the intention of using Centrik not only for Operations but also to support HR and wider business processes across the group.

What makes this relevant for ACMI operators
ACMI operations are defined by frequent change: new customers, new routes, different station environments, rapidly changing crew mixes and intensified external scrutiny from authorities, customers and lessors. In that context, “evidence on demand” becomes a capability in itself. Fly2Sky’s use of Centrik demonstrates how a well-governed QMS platform helps an ACMI operator remain agile while still meeting demanding oversight expectations.

The post Fly2Sky – Driving Digital Transformation in Global ACMI Operations appeared first on TrustFlight.

As part of its ongoing commitment to innovation and operational excellence, Toyo Aviation utilizes TrustFlight’s Centrik for safety and compliance management and Tech Log to modernize aircraft maintenance tracking and improve data accuracy. These advanced digital tools streamline operations, enhance transparency, and reinforce Toyo Aviation’s position at the forefront of business aviation.

Opportunity to Transform
Safety, compliance, and operational control have always been viewed as pillars of Toyo Aviation’s business aviation activity. As the company grew and operations became more diverse, they recognised that relying on spreadsheets, manual records, and siloed tools would not be sustainable in the long term. Toyo Aviation wasn’t facing a breakdown — they were facing a turning point.

The organisation needed a system that could help them move faster, track responsibilities more clearly, and ensure traceability across everything from risk assessments and meetings to documentation and training. The solution had to be scalable, aviation-specific, and easy for their teams to use. In 2020, with that vision in mind, Toyo Aviation began evaluating platforms that could support a fully digital and connected compliance environment. Centrik stood out as a solution designed for the complexities of aviation — and aligned perfectly with the next phase of their operational evolution.

Strategy Execution

At Toyo Aviation, continuous improvement has always guided how they operate — from the cockpit to compliance oversight. As operations expanded, the need for a smarter, more scalable, aviation-specific solution became clear. When evaluating platforms in 2020, the goal wasn’t just to digitise existing tools — it was to find a solution that could evolve with the company.

They required an aviation-specific, intuitive, and flexible solution to reflect the way they work — while supporting growth and long-term scalability. Centrik delivered exactly that.

From the beginning, the decision to implement Centrik was guided by three core drivers:

Centralisation & Integration: Centrik’s modular structure allowed seamless integration of core compliance activities while maintaining a clear, traceable workflow.

User Accessibility: Centrik’s intuitive interface accelerated user adoption across departments, easing the transition from manual processes to digital workflows

Regulatory Alignment: As an EASA-regulated operator, Toyo Aviation needed a system that supported structured change management and provided audit trails aligned with aviation oversight expectations.

TrustFlight provided responsive setup support and best practice guidance, minimising disruption and ensuring smooth onboarding. Through clear internal communication and Centrik’s user-friendly dashboards, this cultural shift was quickly achieved.

Outcome
The adoption of Centrik marked a turning point in how Toyo Aviation oversees safety, compliance, and operational processes — laying the groundwork for the successful implementation of TrustFlight’s Tech Log in 2024. Together, the two platforms have driven measurable improvements across every department, from flight operations to CAMO.

Today, Toyo Aviation’s entire compliance and safety ecosystem runs from a single screen — scalable, auditable, and purpose-built for aviation. The return on investment has been both operational and strategic.

Without Centrik, maintaining the same level of compliance oversight and document control would have required additional personnel — particularly for audit preparation, defect tracking, and regulatory follow-up. Instead, Toyo Aviation has achieved greater efficiency with the same team. By automating workflows, centralising data, and streamlining communication, the company now operates with less administrative overhead and faster response times.

While the benefits aren’t purely financial, the time saved, the risks mitigated, and the improved confidence in compliance management have justified the investment many times over. Centrik and the TrustFlight Tech Log have not only improved how they work — they’ve enabled Toyo Aviation to do more with less.

“Centrik and Tech Log have enabled us to consolidate safety, compliance, and technical oversight into a single, structured environment. The ability to link reports, risks, documentation, and training within a traceable workflow has strengthened both our internal processes and our readiness for regulatory oversight. These tools are now embedded in our operational culture and play a central role in ensuring continuous improvement and compliance assurance across the organisation.” – Gheorghe Oprea, Compliance Monitoring and Safety Manager

The post Toyo Aviation – A business aviation operator’s journey to full digital oversight appeared first on TrustFlight.

In November 2016, DFS expanded its capabilities by opening a state-of-the-art maintenance facility in Bordeaux-Mérignac, capable of accommodating up to six Falcon 6X, 7X, and 8X aircraft. This expansion increased the number of dedicated experts at DFS to over 550, prompting the organization to reassess its operational processes and embark on a digital transformation journey. One key area identified for digital transformation was the use of paper logbooks in the flight operations and maintenance departments. Eliminating paper logs would enable DFS to uphold its commitment to innovation, quality, and sustainability.

Opportunity to Transform
Before implementing the TrustFlight Tech Log, DFS relied on paper-based processes to manage their pilot logs. Each flight required pilots to complete a cumbersome series of paper forms before and after flights. This process posed significant challenges, including copying errors, transmission delays, data security risks, and limited access to critical operational data. The time strain, coupled with the organization’s commitment to sustainability, underscored the need for a more streamlined and risk- mitigated approach.

Recognizing that these issues could not be resolved with their existing processes, DFS turned to TrustFlight. Transitioning to digital marked a strategic move for DFS, with the overarching goal of equipping their teams with a modern, high-performance tool to address inefficiencies in information transmission and enhance real-time fleet visibility and aircraft monitoring across the organization. When evaluating solutions to transform their operations, the DFS team researched some providers. Their decision to select the TrustFlight Tech Log was driven by TrustFlight’s impressive integration ecosystem, quick implementation timeline, robust product capabilities, and an intuitive user interface that facilitated seamless team adoption.

A standout feature for DFS was the TrustFlight Tech Log’s ability to integrate seamlessly with their existing systems, particularly CAMP’s flight maintenance and planning system. The Tech Log ensured that maintenance data was readily available and intuitively synchronized, meeting all of DFS’s requirements. Combined with its many other advanced capabilities, the TrustFlight Tech Log proved to be the ideal solution, confirming that DFS had made the right choice in their digital transformation journey.

Strategy Execution

shortly after deciding to partner with TrustFlight, the first strategy meeting took place in 2022. As one of the first operators to implement the TrustFlight Tech Log, it was crucial for both teams to develop a clear schedule and timeline to ensure a smooth and efficient implementation. To support this, TrustFlight provided comprehensive assistance, including. training and troubleshooting throughout the process, eliminating any uncertainties regarding the implementation, regulatory approval process,
and technical details.

Like any major organizational transition, minor challenges arose along the way. The most significant hurdle was obtaining regulatory approval. Fortunately, TrustFlight’s extensive experience in pioneering the
implementation of electronic technical logbooks (eTLBs) across various regulatory regions worldwide enabled both teams to navigate unforeseen complexities with relative ease. Once this initial challenge was addressed, the DFS team began to recognize features of the TrustFlight Tech Log that were invaluable to their operations. The platform’s customizability and configurability stood out, allowing specific users to modify and update unique information based on their operational requirements. By combining a well-executed strategy with the powerful features of the TrustFlight Tech Log, DFS felt confident in their decision to partner with TrustFlight to drive safety and operational efficiency transformation.

Outcome
he implementation of the TrustFlight Tech Log at DFS delivered transformative outcomes, completely eliminating paper-based processes and significantly reducing errors and delays. By simplifying cross-departmental data processing, DFS achieved enhanced operational efficiency and more reliable workflows. The result was a streamlined operation that greatly improved overall reliability. With efficient implementation and robust support in navigating regulatory challenges, DFS has successfully managed and optimized over 1200 trips and 2000 flight hours using the TrustFlight Tech Log.

“The TrustFlight tech log is an intuitive and easy-to-use tool that has significantly enhanced our operational efficiency and safety management.” – Dassault Falcon Service.

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With nearly 50 years of experience in the sector, Gestair operates a fleet of more than 35 aircraft, including Falcon, Global Express, Citation, and many more, ensuring tailored solutions for various travel needs. Additionally, the company manages two hangars covering 23,000m2 at Adolfo Suárez Madrid-Barajas Airport to support aircraft maintenance and operations.

Safety remains a top priority for Gestair, adhering to the most demanding national and international quality standards across all service areas, including flight operations, maintenance checks, and flight planning. This comprehensive commitment ensures that Gestair not only meets but exceeds industry standards, delivering exceptional service to its clients. To uphold this standard, Gestair continually seeks opportunities to enhance its operations. To further improve an already efficient business, Gestair turned to TrustFlight.

Opportunity
Over the years, increasing demands in management systems, record-keeping requirements, and training control have created challenges, particularly within an increasingly complex regulatory environment. While Gestair’s existing process remained functional, it had reached its operational limits, making further improvements difficult and economically unviable.

As a result, Gestair identified the need for digital transformation. They required an all-in-one solution that would allow them to seamlessly analyze risk, monitor safety cases and export existing data with ease. Upon evaluating multiple software solutions, they found significant potential for enhancement through the adoption of TrustFlight’s leading Safety Management System (SMS), Centrik. Key factors influencing their decision to choose TrustFlight’s Centrik include its user-friendly interface, comprehensive range of modules and its ability to consolidate all processes into a single solution.

Centrik’s robust system would not only cover key requirements, but it would also allow for cross-departmental collaboration and seamless employee transition, contributing to overall efficiency and productivity across Gestair’s key business areas. After a thorough assessment from Gestair, their key decision makers concluded that Centrik undoubtably aligned with the company’s operational needs.

Strategy Execution
Once the decision to adopt Centrik was finalized, the implementation process was set into motion. To ensure a smooth and efficient transition, TrustFlight provided comprehensive training, aligning sessions with team availability. Additionally, Gestair was assigned a dedicated implementation executive throughout the entire implementation process, fostering seamless collaboration between both teams. This single point of contact helped address the numerous questions and requests that naturally arose in the initial weeks, ensuring clear communication and quick resolution of any challenges.

A key advantage of Centrik noticed by Gestair was its high level of configuration, allowing it to be tailored to specific department processes. This demanded dedication and focus from the teams but ultimately enabled Gestair and TrustFlight to configure the platform to specific departmental requirements, ensuring maximum efficiency across the organization. Having a dedicated program manager and access to a test environment throughout the implementation played a vital role in helping teams understand what was possible from a process perspective, giving Gestair the ability to assess potentials outcomes before finalizing configuration.

By taking a phased approach to implementation and providing dedicated support, TrustFlight ensured that each team had sufficient time for an effective management of change process, with every department receiving the necessary guidance and support it required. Ultimately, this structured process resulted in a streamlined and highly effective rollout of Centrik’s modules to the teams at Gestair.

Outcome
One year after the initial kick-off and approximately six months after the completion of the implementation phase, it was clear that Centrik had brought significant improvements to many processes throughout Gestair. Numerous spreadsheets and PDF documents had been replaced by a single, integrated platform, allowing for more efficient collaboration both within and across departments. This transition not only enhanced operational efficiency but also improved safety by ensuring more reliable processes. Additionally, it provided a better experience for all staff involved, including crew, engineers, and contractors.

Centrik has undoubtedly become a cornerstone of Gestair’s ongoing and future growth, reinforcing its commitment to safety operational excellence.

“The implementation of Centrik in our European AOCs in Malta and Spain makes us more competitive, efficient, productive and even safer thanks to Centrik’s ease of use.” – Rafael Melero, General Manager of Gestair Aviation.

Product Overview
Centrik 5 Quality and Safety Management System

Centrik is an advanced Quality and Safety Management System (QMS/SMS) designed to replace outdated, paper-based processes with a fully digital, cloud-based solution. Trusted across some of the most highly regulated and safety-critical industries in the world, Centrik provides a seamless way to manage risk, safety, compliance, and operational procedures while ensuring complete regulatory adherence. Continually evolving through collaboration with industry leaders and regulatory bodies, Centrik keeps organizations ahead of the curve by streamlining workflows, enhancing efficiency, and improving safety outcomes.

Capabilities

Provides a comprehensive, all-in-one management system for safety, quality, and compliance.
Enables real-time oversight and complete operational control through personalized dashboards.
Features a modular design, allowing customization with functionalities such as risk management, compliance tracking, document control, training management, and workflow automation.
Ensures instant access to critical data from any device, anywhere, eliminating reliance on email chains and paper records.
Generates reports and key metrics in seconds, offering actionable insights to maintain high standards of safety, quality, and regulatory compliance.

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Isle of Man Airport, also known as Ronaldsway Airport (Purt Aer Vannin in Manx), is the primary civilian airport serving the Isle of Man. Established as an airfield in 1928, the airport has played a crucial role in connecting the island to the UK and beyond for nearly a century. Passenger services began in 1933, and operations have since expanded to include major airlines such as Aer Lingus and Railway Air Services. Strategically located near Castletown, the airport serves as one of the two main gateways to the Isle of Man, alongside the Isle of Man Sea Terminal.

Today, it operates flights to 17 destinations, served by five airlines, and in 2024, it welcomed over 650,000 passengers. As a medium-sized airport, Isle of Man Airport has always prioritised operational efficiency and regulatory compliance to ensure the safety and satisfaction of its passengers. However, as operations became increasingly complex, the need for a more streamlined and transparent approach to safety and compliance management became evident. Recognising this challenge, the airport sought a more integrated, efficient system, leading to its partnership with TrustFlight.

Opportunity to Transform

Before 2019, Isle of Man Airport relied on SharePoint to manage safety, compliance, and operational processes. While this system provided a basic level of digital documentation, it lacked the functionality required for real-time oversight, structured workflows, and seamless collaboration among different departments. Over time, these limitations became more pronounced, making it increasingly difficult for the airport to maintain high standards of efficiency and regulatory compliance. The airport environment is inherently dynamic, with operations spanning from the terminal to the control tower and airfield. Real-time access to critical safety, compliance, and operational information is essential, but the lack of a centralised system resulted in inefficiencies.

The Isle of Man Airport leadership recognised the growing complexity of regulatory requirements and the pressing need for improved tracking, auditing, and reporting capabilities. Following a comprehensive evaluation of available solutions, the airport chose TrustFlight’s Centrik, a specialised Safety, Quality and Risk management (SMS/QMS) platform designed for the aviation industry. Centrik stood out for its ability to unify safety management, compliance tracking, and operational oversight into a single, intuitive interface. More importantly, it provided a structured and transparent system that would empower every employee—from the Airport Director to customer service agents—to take an active role in maintaining the highest standards of safety and service.

Strategy Execution

Implementing a new system can often be met with resistance, as changes to established workflows can unsettle staff. Recognising this, TrustFlight adopted a structured and supportive approach to ensure a smooth transition for Isle of Man Airport employees.

Through a combination of hands-on training, live demonstrations, and continuous support, TrustFlight encouraged early adoption. Key personnel became advocates for Centrik, fostering a culture of transparency and efficiency. The transition from SharePoint to Centrik was carefully planned and executed through a phased rollout approach. This allowed employees to gradually familiarise themselves with the new platform without disrupting daily operations. The Documents Module was one of the core modules introduced, providing a centralised hub where essential regulatory and operational documents were instantly accessible to all staff. In an ever-changing regulatory environment, quick distribution and immediate availability of documents became key to ensuring smooth airport operations.

The introduction of the Reporting Module marked a significant shift in how Isle of Man Airport managed safety observations and incidents. Employees at all levels could now easily submit reports on safety issues, occurrences, and potential risks. This not only improved compliance but also fostered a positive reporting culture, ensuring that lessons learned were shared across the community.

Through this phased approach and proactive communication, TrustFlight ensured that Centrik was not just a technological upgrade but a catalyst for a broader cultural shift—one that emphasised accountability, efficiency, and continuous improvement across all airport operations.

Outcome

Since implementing Centrik, Isle of Man Airport has transformed its approach to safety, compliance, and operational management. Compliance management has been greatly enhanced, with real-time access to critical information improving responsiveness and decision-making. The centralised system has eliminated inefficiencies, providing management with valuable data-driven insights. Automation has reduced administrative burdens, freeing staff to focus on strategic initiatives. Increased visibility into safety trends has allowed the airport to proactively address risks before they escalate. Perhaps most importantly, Centrik has fostered greater engagement across all levels of the organisation, creating a strong culture of collaboration and safety. This transformation has positioned Isle of Man Airport as a model for how medium-sized airports can leverage technology to enhance operations, ensuring it remains a reliable and efficient gateway to the Isle of Man for years to come.

“TrustFlight has been an exceptional partner in modernising our operations at Isle of Man Airport. With Centrik, we’ve seen a remarkable evolution in the way we manage safety, compliance, and daily processes. Their expertise and support have made the transition seamless, allowing us to enhance reporting, streamline workflows, and create a more transparent and accountable safety culture.” – Melissa Rundle, Head of Safety, Compliance & Quality Assurance at Isle of Man Airport

The post Isle of Man Airport – Advancing Passenger Services Since 1933 and Elevating Safety, Compliance, and Efficiency with Centrik’s Modern Transformation appeared first on TrustFlight.

With over 50 years of industry experience, Voluxis is a leading private jet charter and aircraft management company holding both UK and San Marino worldwide Aircraft Operating Certificate (AOC’s). Headquartered in London with additional offices in Dubai, Singapore and San Marino, Voluxis operates a fleet of high performance private jets including the Global 7500, 6500, 6000 & 5000, Praetor 600, Challenger 350, and Gulfstream G550. Managed by a team of industry professionals with expertise across major manufacturers such as Bombardier, Textron and Embraer, Voluxis prides themselves in providing world-class client experiences through their range of Aircraft Management, Private Jet Charter and Aircraft Sales and Acquisition services.

Today, Voluxis utilizes both TrustFlight’s Centrik (Safety, Quality, and Risk Management) and Tech Log (Electronic Logbook). Using the TrustFlight Tech Log, Voluxis has managed over 1600 flights combined, reducing time, improving efficiency and mitigating risk for the organization every day.

Opportunity to Transform

Andrew Boxer-Missen, COO of Voluxis, shares that with a global presence and diverse fleet, Voluxis required a digital solution to deliver consistent and seamless management across its operation. Therefore, after successfully implementing TrustFlight’s Safety Management System, Voluxis made the decision to finalize their digital ecosystem by also integrating TrustFlight’s Tech Log, switching from manual paper tech logs to a fully electronic, paperless system.

Before selecting TrustFlight’s Tech Log, Voluxis relied on paper logbooks to manage their aircraft records. With a distinct global presence and a wide-ranging fleet of aircraft, this method was simply not efficient. Their existing process required flight crew members to manually make calculations and file documentation, which proved to be a time consuming endeavour. Evidently, change was required for Voluxis to continue to provide best-in-class service to their clients and ultimately develop fully electronic processes that integrated seamlessly with their existing suite of software.

When choosing a solution, Andrew noted that they wanted a solution that was easy to use and fully compliant with regulatory requirements, providing synergy rather than additional workload. The TrustFlight Tech Log was an obvious choice because of it’s compatibility with existing solutions and easy implementation. Additionally, Voluxis was already leveraging TrustFlight’s Centrik, providing Andrew with confidence in the value and reliability of TrustFlight’s ecosystem and committed support team to drive continued operational efficiency and risk reductions.

Strategy Execution

Voluxis’ implementation of the TrustFlight Tech Log began in March 2023, following a thorough strategy plan between both teams. This plan allowed the teams to establish a complete timeline including a training schedule and overall plan of action for the implementation. Andrew recalls the implementation process as clear and straightforward, noting that TrustFlight’s application-based product simplified the process.

As all organizational changes come with challenges, there were some minor issues the team at Voluxis ran into during implementation. For example, during testing, the team noticed an issue with duplicating flights in the rostering system. Working together to resolve the issue, Andrew highlights that the team at TrustFlight provided unwavering support throughout, ensuring the issue was resolved promptly and effectively.

Like many organizations, the team at Voluxis was apprehensive about making such a significant systematic change, and the effect that training and implementation may have on the team’s short-term workload.

However, Andrew highlights it was clear that between the exceptional support from TrustFlight and the quick learning from the team at Voluxis, the capabilities of the TrustFlight Tech Log proved invaluable to the organization’s workflow and was easily worth the investment.

Outcome

Since implementation, Voluxis has noticed significant improvements in their operational processes. The key features that mark these improvements for Voluxis include real-time calculation of aircraft data, automatically generated journey logs and complete, real-time oversight of their aircraft fleet. Eliminating paper logs was ultimately the final step for Voluxis to develop a fully paperless cockpit, and they are confident in their digital future with TrustFlight as their trusted provider.

Andrew Boxer-Missen – COO, Voluxis – “The TrustFlight Tech Log works nicely for Voluxis as it can allow for worldwide management of our growing global fleet of aircraft in the simplest possible way. It is an intuitive, easy to use system which the Flight Deck crew all appreciate and has significantly made Voluxis flight documentation processes more efficient.’

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With sustainability at its core, Luxaviation is dedicated to continually evolving operations in line with the ever-changing luxury landscape. Suzy Gautrey, Group Safety and Compliance Manager at Luxaviation, highlights that the company integrates sustainability into it’s decision-making processes, actively handling social and environmental concerns and continually seeking to improve its operations. In doing so, turning to TrustFlight’s Centrik solution to streamline, harmonise and enhance their approach to safety management.

Today, Luxaviation utilizes 10 Centrik reports, including Safety, Quality, Risk, Training, and Workflows. Since implementing Centrik, they have created over 21,000 safety audits, 20,000 document reports and 13,000 quality audits to efficiently streamline and integrate their daily processes. Suzy shares that Centrik’s integrated approach and unified system proves invaluable to their organization and its commitment to sustainability.

Opportunity to Transform
As a global organization with 14 Air Operator Certificates (AOCs), Luxaviation faced a challenge in standardizing management processes across different regions. Each AOC had built their own approach, leading to operational inconsistencies. Some AOC’s had implemented digital platforms, and some were still using manual processes such as excel sheets and paper based processes. Thus, the organization recognized a need for a centralized and efficient solution to streamline these processes while accommodating diverse local requirements.

After an in-depth evaluation of various platforms, they chose TrustFlight’s Centrik solution, a robust and user-friendly platform that could standardize safety and compliance management across all their operations. Suzy highlights the two key reasons that Centrik stood out among competitors were its integrated approach and its user-friendly system. Centrik’s integrated system combines safety reporting, compliance management, and operational oversight into a unified platform, providing them with a comprehensive view of their global operations. Its intuitive interface facilitated quick adoption across teams, minimizing the complexity of transitioning from diverse systems. Therefore, presenting as an easy decision when choosing a solution that was perfect for their organizational needs.

Strategy Execution
Luxaviation’s journey with TrustFlight began in 2015 when Centrik was initially used within a previous operation. By 2017, the group expanded its use of Centrik across several AOCs, culminating in a full operational harmonization project in 2018. Like any systematic change in an organization, they experienced some minor challenges along the way. The primary challenge faced during implementation was investing time in familiarizing employees with the new system. This being a common challenge for organizations, TrustFlight knew that the implementation process should thus be carried out in a way that is conducive to the organization’s success.

Therefore, TrustFlight provided dedicated support, essential training and troubleshooting along the way, helping overcome any initial resistance to change. Suzy highlights that the teams support was instrumental in ensuring a seamless transition during the implementation process. Once the initial challenges were overcome, the team began noticing features of Centrik that they could foresee as crucial. For example, the ability to submit MORs directly to authorities through the E5x format significantly reduced time. The team also noticed that Centrik’s compatibility with iPads allowed them to submit safety reports from anywhere, enhancing flexibility and reducing the reliance on laptops or desktops.

Overall, although the strategy execution entailed some challenges along the way, Suzy notes that with commitment from both teams, the long-term savings and operational efficiencies were worth the time spent.

Outcome
Since adopting Centrik, Luxaviation has recorded significant improvements in process standardization and reporting efficiency. Multiple AOCs now operate on a single platform, enabling seamless management of safety and compliance at both local and group levels. This consolidated approach has allowed them to generate group-wide statistics, share critical safety information efficiently, and improve document distribution.

The implementation of Centrik has resulted in significant operational efficiencies, particularly in safety reporting and compliance management. The time savings from automating these processes have enabled Luxaviation’s teams to focus more on core operational tasks, boosting overall productivity. Centrik has not only streamlined the organizations processes but has also fostered a culture of continuous improvement. Its adaptability ensures that the platform scales alongside their global operations, maintaining safety and compliance at the heart of the company’s ethos.

Suzy Gautrey – Group Safety & Compliance Manager
“Centrik has been instrumental in harmonizing our safety and compliance processes across our global operations. Its intuitive design and comprehensive functionality have empowered our teams to engage more effectively, ensuring that we continue to uphold the highest standards of safety and operational excellence.”

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In 2022, Kalitta Air operated around 19,000 flights within the US and to places as far away as the UK and Australia. With over 900 employees who machine, design, and build virtually every component on a Boeing airplane in-house, they eliminate relying on outside parties for repairs, maintenance, and upgrades for its purposes. From the landing gear to complete engines, Kalitta Air manufactures everything but the bones and shell of the plane, making it a global leader in airline manufacturing and service operations.

Opportunity to Transform
Kalitta Air’s decision to partner with TrustFlight was driven by several key factors. At the forefront was their need for a flexible solution that could seamlessly integrate with their existing systems, particularly AMOS, which they had implemented just a few years prior. TrustFlight’s strong emphasis on integrations gave them the confidence that our ETL solution would be future-proof and adaptable to their daily operational requirements. They understood that while the data they generate would remain the same, they needed to improve the way they processed and managed that information. TrustFlight’s deep subject matter expertise in airworthiness and CAMO/technical services further solidified their choice. Our hands-on experience mirrored their own operations, allowing them to view us not just as a provider, but as their peers.

From an enterprise-wide perspective, they realized that simply replacing a process without adding true value would not bring lasting improvements. TrustFlight’s ETL solution allowed them to transform their operations from outdated, paper-based methods to an efficient, digital ecosystem. This shift helped them eliminate up to 85% of previously identified errors, significantly boosting operational efficiency by automating tasks and ensuring consistency.

Integrating TrustFlight’s ETL with their existing AMOS system was crucial for Kalitta Air. The two-way integration meant that the information they entered could flow seamlessly between departments, enhancing collaboration between maintenance and crew teams and reducing delays and human error. Furthermore, the ability to customize the Electronic Tech Log to resemble their existing processes minimized the need for extensive retraining, streamlining adoption across our large workforce.

Kalitta Air noted that what truly set TrustFlight apart was our balance of technical expertise and aviation experience. Our team understood the unique, real-world scenarios they face daily, allowing us to accommodate their specific requests with an informed perspective. This made the partnership with TrustFlight not only practical but a strategic advantage for Kalitta Air.

Strategy Execution
Kalitta Air’s journey with TrustFlight began in May 2023, following their initial assessment of the leading ETL providers at an Aircraft Commerce Conference. After a kick-off meeting, they established weekly project follow-ups to monitor progress and ensure the smooth implementation of the ETL solution. By September 2023, they had initiated parallel trials and were awaiting final authority approval for the change.

They began the trials with a small, controlled group on specific routes, using selected aircraft, mechanics, and crew. One of the initial challenges they faced was connectivity due to the global nature of their operations.

However, they noted that TrustFlight’s offline mode—allowing updates to be made without an active internet connection—proved invaluable.

Even when connectivity issues arose, they were able to continue processing inputs as a technical log offline, with the data syncing automatically to ground support once connectivity was restored. This built-in feature was an unexpected yet crucial solution for Kalitta Air, helping them maintain momentum during the trials.

The trials have been a resounding success to date, thanks in large part to the consistent two-way communication between Kalitta Air and TrustFlight. TrustFlight’s ability to speak their language and provide around-the-clock support meant that even minor issues were addressed promptly. They noted that his level of support was exactly what they were seeking in a partner.

Outcome
Kalitta Air’s trials have been a resounding success. Although they ran into some minor challenges during implementation, these challenges provided them with insightful information moving forward. They learned that it was vital to prepare the company for the change. To aid this transition, TrustFlight’s ETL made it easy to reduce friction by customizing the application, so it was familiar to Kalitta Air personnel. This is only one reason why the partnership was so successful.

As a result of the implementation, Kalitta Air knew they could eliminate up to 85% of identified errors by doing away with pen and paper. The key metrics they used to ensure their investment was conducive to their business success, was looking at the average error rates per page and per leg with the paper system across 19,000 flights and calculating that on a human hourly rate. They then factored this by the number of flights, processes, and corrections they had.

Although it is too early to quantify the impact, Kalitta Air believe the significant efficiency, safety and reliability gains are invaluable to the company’s goals.

Luke Usher – QC Records Manager, Kalitta Air

“We couldn’t be happier with our selection and the ongoing support that TrustFlight has provided, and we look forward to working with them in the coming months and years.”

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Today, Airshare utilizes 10 Centrik modules, including Safety, Quality, Risk, Training, and Workflows. Since implementing Centrik, they have created 900+ active workflows and 150+ active training modules to streamline and integrate their processes. Using these modules daily, Brian shares that Centrik has made his day-to-day tasks significantly easier, increasing task visibility,reducing administrative burden, and most importantly, improving safety

Opportunity to Transform
Before partnering with TrustFlight, Airshare knew that their operational workflows and procedures were not dependable or efficient long-term. They relied on outdated and scattered spreadsheets to manage their safety and compliance documents, meaning only one person could edit the documents at one time. With 40+ components of each file, and the need to manually follow up on individual tasks, they experienced significant operational delays. Brian described their process as ‘cumbersome’ and noted that it affected the team’s ability to manage procedures and complete tasks efficiently.

The introduction of TrustFlight’s Centrik platform meant that they could have seamless workflows between departments, enhancing collaboration between maintenance and crew teams and ultimately reducing delays in their overall operation. The decision to implement Centrik was influenced by a positive experience from their Director of Training during an international flight, who knew that TrustFlight’s seamless and integrated safety management system provided the perfect safe, reliable and cost-effective solution to their problem. The ability to build their new seamless workflows from scratch minimized the need for extensive retraining and allowed the team to smoothly adapt to the new streamlined system.

Knowing the nuances that came with onboarding aircraft, managing pilot qualifications, and handling various compliance tasks, the team at TrustFlight approached this with an informed and knowledgeable perspective. This was the key building a successful partnership and ensuring long term success for Airshare.

Strategy Execution
Not long after deciding to partner with TrustFlight, the implementation phase kicked off with an in-depth strategy meeting. This allowed the team to establish a training schedule and timeline, to ensure Centrik was implemented seamlessly and with ease. Brian recalls the implementation process as smooth, noting that TrustFlight provided ‘excellent and hands-on support throughout’ and ensured the team were clear with different Centrik functionalities.

Executing this strategy with efficiency allowed the team to discover how specific Centrik modules could significantly enhance their day-to-day operations. They discovered that features such as smart workflows and real-time alerting proved invaluable to their organization. This feature removes lengthy administrative burden, by simply assigning actions to team members and automating feedback.

Along with this, Brian shares that there are several different factors they must consider when onboarding an aircraft, whether it is a part 91 private airplane or a 135 commercial airplane, the processes are significantly different.

Therefore, they require a personalized approach, and implementing Centrik meant that these processes were customizable, streamlined and ultra-efficient.

Outcome
Implementing Centrik has significantly improved Airshare’s operational efficiency and compliance management. By replacing scattered excel spreadsheets with a centralized and integrated system, providing better visibility and accountability, it created seamless processes throughout all departments.

For Brian, it has brought peace of mind by offering a comprehensive view of the company’s compliance status across various departments. Overall, Brian shares that Centrik has been instrumental in managing the company’s growth and maintaining compliance in a complex regulatory environment.

Brian Jewell – Director of Operations, Airshare

“Having Centrik really streamlined our processes and made it very functional for everyone to be able to track exactly what is going on with an airplane, down to the very minute of things.”

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